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| Privacy Policy |
The PIPEDA [Personal Information Protection and Electronic Documents Act] balances an individual’s right to the privacy of Personal Information with the need of organizations to collect, use or disclose personal information for legitimate business purposes. Personal information can only be used for the purposes for which it was collected. TNT complies fully with the PIPEDA {January 1, 2004}.
TNT is committed to keeping Personal Information that it collects from its customers, workers, subsidiaries and affiliates accurate, confidential and secure. ‘Personal Information” refers to you specifically and includes personal, credit and financial information. Personal Information may be collected in person, over the telephone, by corresponding with you via mail, fax or over the internet.
TNT maintains contact records primarily for customer service, payment or collection purposes. This information however, is limited to internal use and restricted to our employees and our agents who need it to perform their jobs.
Although you are not obligated to provide us with Personal Information, in some cases such information is required in order to allow us to do business with you and, once we enter into a contractual relationship with you, there may be certain legal or contractual obligations that will allow us to continue to use the Personal Information provided.
TNT affords prospective and former customers the same protections as existing customers with respect to the use of Personal Information.
Publicly available information, such as a public directory listing of your name, address, phone number and electronic address is not considered Personal Information according to the PIPEDA.
TNT may collect, use and disclose Personal Information from you, our affiliates and subsidiaries, credit agencies, financial institutions you have a relationship with and references provided by you and we may use your Personal Information for the following purposes:
- To enable TNT to contact and communicate with you.
- To refer and consult with other professionals that may be involved (ie. arborists)
- To permit potential purchasers, financial advisors, Better Business Bureau, Government Agencies, or insurance companies to evaluate our business.
- To collect unpaid accounts.
- To determine your financial situation and provide the services you have requested.
- To offer additional products and services that might benefit you {“Offers”} and to share your Personal Information with affiliates and subsidiaries for “Offers”.
- To report Personal Information, when required, such as when returning a cheque due to insufficient funds or when collecting a delinquent account.
- To disclose Personal Information in connection with a legal proceeding. Only the Personal Information specifically requested by legitimate authorities will be disclosed.
- To establish and maintain a responsible relationship with you and provide you with ongoing service.
- To understand your needs and develop and recommend suitable products and services.
- To meet legal and regulatory requirements.
TNT takes our responsibility to respect and protect that confidentiality of your Personal Information very seriously. Your Personal Information will only be retained for as long as it is required to fulfill the purposes set out above.
Your Personal Information will not be sold or made available to any third parties and is securely stored. TNT maintains physical, electronic and organizational safeguards to protect Personal Information. TNT continually reviews our policies and practices and monitor our computer networks in order to help TNT ensure the safety of Personal Information.
You may contact TNT in writing if you wish to withdraw your consent for use or disclosure of your Personal Information, to obtain a copy of our Privacy Policy, to update your Personal Information on file or to receive a list of subsidiaries and affiliates at:
Attn: Privacy Officer
TNT Property Maintenance
P.O Box 27020 Forest Hill P.O.
Kitchener, On N2E 3K2
or
tntpropertymaint@rogers.com
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